Refund policy

Returns & Exchange Policy

At Rawayi, we want you to love what you ordered. If something isn't right, we've made returns and exchanges as simple as possible — here's everything you need to know.

At a glance
Return/exchange window 2 days from delivery
Condition required Unused, unwashed, with original tags & packaging
How to request Email - rawayicustomersupport@gmail.com
Refund timeline 7–10 days after we receive your return
Pickup Free reverse pickup in most locations

1. Eligibility

You can request a return or exchange if:

  • It's within 2 days of delivery
  • The item is unused, unwashed, and unaltered, with all original tags and packaging intact
  • You're requesting your first return/exchange for this order (one per order)

Please note:

  • Items must not be worn, washed, or damaged by you
  • Patiala bottoms and pajamas are made-to-fit and aren't eligible for return or exchange — sizing help is available before you order, just ask us
  • If your item arrived damaged or defective, please photograph it and reach out within 48 hours of delivery so we can prioritize your case

2. How to start a return or exchange

Step 1 — Tell us what's going on

Reach us however is easiest for you:

  • 📧 Email: rawayicustomersupport@gmail.com

Please include:

  • Your name
  • Order ID
  • What you'd like (return, refund, or exchange — and for what size/item if exchanging)
  • Reason

We'll confirm your request and next steps within one business day.

Step 2 — Send it back

  • Reverse pickup (recommended): In most serviceable areas, we'll arrange a courier pickup from your address — no need to visit a courier office.
  • Self-ship: If pickup isn't available in your area, pack the item securely, write your Order ID and registered mobile number on the package, ship it via any reliable courier, and share the tracking number with us. (We recommend choosing a courier with tracking and insurance, since Rawayi can't be responsible for items lost in transit when self-shipped.)

Step 3 — Quality check & refund

  • Once we receive your return, we run a quality check within 24–48 hours
  • If approved:
    • Prepaid orders → refunded to your original payment method
    • COD orders → refunded via bank transfer (please share your bank details when you raise the request)
  • Refunds are typically completed within 7–10 days of us receiving the item

3. Exchanges made easy

Want a different size or color faster? Instead of waiting for your return to be processed first, you can place a new order right away — we'll refund your original order as soon as the returned item is received and approved. This is the fastest way to get the right fit without a long wait.

4. Fees, simplified

We've tried to keep this as light as possible:

  • Standard returns: a small handling fee of ₹100 applies (covers return logistics)
  • Multiple items in one return: ₹75 per item for the 2nd item onwards, instead of ₹100 each
  • Express shipping orders: an additional ₹300 is deducted, since express delivery costs aren't recoverable
  • Cancelling a prepaid order after it's shipped: credit note will be issued in that case.
  • Partial COD payments: the COD convenience fee already paid isn't refundable if the order is cancelled or undelivered (RTO)

There's no fee at all for damaged, defective, or wrong items received — those are on us.

5. A few things to know before you shop

  • Color: Screens and lighting can shift colors slightly from how they look in person — we try to photograph as accurately as possible, but small variations are normal for fabric.
  • Fabric: Natural fabrics like linen and cotton can have minor texture variations — this is a feature of natural materials, not a defect.
  • Sizing: Please check our size guide before ordering. We're happy to help you pick the right size over WhatsApp or email before you buy.
  • Delivery times: Estimated timelines may shift slightly due to courier delays outside our control.

6. Orders & cancellations

  • Orders can be cancelled free of charge before they're shipped — just message us as soon as possible
  • Once shipped, orders can't be cancelled, but you're welcome to return the item after delivery following the process above
  • If you choose to refuse delivery, standard return shipping charges will apply

7. If something goes wrong with delivery

  • If your package looks opened, damaged, or tampered with, please don't accept it — refuse delivery and let us know right away, and we'll sort it out
  • If a delivery is marked complete but you haven't received your package, let us know within 24 hours so we can investigate with the courier

8. We're here to help

📧 rawayicustomersupport@gmail.com 💬 

 Support hours: Monday–Saturday, 10 AM – 5 PM

We typically respond within one business day. Thanks for shopping with Rawayi!