Refund policy

Returns, Exchange & Refund Policy

At Rawayi, we want you to love what you ordered. If something isn't right, we've made returns, exchanges and refunds as simple as possible. Here's everything you need to know.

At a glance

Return/exchange window 2 days from delivery
Condition required Unused, unwashed, with original tags & packaging
How to request Email: rawayicustomersupport@gmail.com
Refund timeline 7–10 days after we receive your return

1. Eligibility

You can request a return or exchange if:

  • It's within 2 days of delivery
  • The item is unused, unwashed and unaltered, with all original tags and packaging intact
  • It's your first return/exchange for this order (one per order)
  • You email your request to rawayicustomersupport@gmail.com. All return and exchange requests must be raised by email.

Please note:

  • Items must not be worn, washed or damaged by you
  • Patiala bottoms and pajamas are made-to-fit and aren't eligible for return or exchange. Sizing help is available before you order, just ask us.
  • If your item arrived damaged or defective, photograph it and email us within 48 hours of delivery so we can prioritise your case.

2. Refund Policy

Once your return passes our quality check, your refund is processed as follows:

Items bought in the Mega Festive Sale, Biggest Diwali Sale and Short Kurta

  • Refunded as a credit note, which you can use on your next Rawayi purchase

All other items (non-sale)

  • Prepaid orders: refunded to your original payment method
  • COD orders: refunded by bank transfer to the bank details you share with us (please include them when you raise the request)

Refunds are typically completed within 7–10 days of us receiving the item.

3. How to Start a Return or Exchange

Step 1: Email us

Write to rawayicustomersupport@gmail.com with:

  • Your name
  • Order ID
  • What you'd like (return, refund or exchange, plus the size/item if exchanging)
  • Reason

We'll confirm your request and next steps within one business day.

Step 2: Send it back

  • Reverse pickup (recommended): In most serviceable areas, we'll arrange a courier pickup from your address.
  • Self-ship: If pickup isn't available in your area, pack the item securely, write your Order ID and registered mobile number on the package, ship it with any reliable courier and share the tracking number with us. We recommend a courier with tracking and insurance, as Rawayi can't be responsible for self-shipped items lost in transit.

Step 3: Quality check & refund

We run a quality check within 24–48 hours of receiving your return. Once approved, your refund is processed as described in Section 2.

4. Exchanges Made Easy

Want a different size or colour faster? Instead of waiting for your return to be processed, you can place a new order right away. We'll refund your original order as soon as the returned item is received and approved. It's the fastest way to get the right fit.

5. Fees, Simplified

  • Standard returns: a small handling fee of ₹100 (covers return logistics)
  • Multiple items in one return: ₹75 per item from the 2nd item onwards, instead of ₹100 each
  • Partial COD payments: the COD convenience fee already paid isn't refundable if the order is cancelled or undelivered (RTO)

There's no fee for damaged, defective or wrong items received. Those are on us.

6. A Few Things to Know Before You Shop

  • Colour: Screens and lighting can shift colours slightly. We photograph as accurately as possible, but small variations are normal for fabric.
  • Fabric: Natural fabrics like linen and cotton can have minor texture variations. This is a feature of natural materials, not a defect.
  • Sizing: Please check our size guide before ordering. We're happy to help you pick the right size over WhatsApp or email.
  • Delivery times: Estimated timelines may shift slightly due to courier delays outside our control.

7. Orders & Cancellations

  • Orders can be cancelled free of charge before they're shipped. Just message us as soon as possible.
  • Once shipped, orders can't be cancelled, but you can return the item after delivery following the process above.
  • If you refuse delivery, standard return shipping charges will apply.

8. If Something Goes Wrong With Delivery

  • If your package looks opened, damaged or tampered with, please don't accept it. Refuse delivery and let us know right away.
  • If a delivery is marked complete but you haven't received it, let us know within 24 hours so we can investigate with the courier.

9. We're Here to Help

📧 rawayicustomersupport@gmail.com
🕙 Support hours: Monday–Saturday, 10 AM – 5 PM

We typically respond within one business day. Thanks for shopping with Rawayi!